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Patient and Facility Concerns

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Network 11 remains committed and dedicated to acting as a resource to the patients and providers in Network 11 who have concerns with quality of care, access to care, or rehabilitation. Of the 1564 concerns received by Network 11 between 2002 and 2005, all were solved without a formal grievance being filed.

The top three reasons for filing concerns with Network 11 were for patient transfers or patient discharges, quality of care, and reimbursement issues. The more difficult calls that Network 11 receives revolve around caring for patients who are suffering from mental health or substance abuse issues, poverty, or those who are non-adherent to treatment, are abusive and disruptive, or who have threatened violence.