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The Consolidated Renal Operations in a Web Enabled Network (CROWNWeb) project is electronic data–submission software implemented by CMS to improve data consistency, reduce complexity, and provide secured electronic data collection.

The new Conditions for Coverage require that all dialysis facilities submit patient information (events, forms, lab data) to the Networks electronically (instead of on paper.) Since February 2009 CROWNWeb has been available as a pilot test to a limited number of dialysis facilities via an exceptionally secure Internet site. Access requires prior registration, and will include secured HTTP entry, data encryption and decryption, restricted user roles, two-factor authentication and audits of all user actions in the system.

CMS will continue to share information regarding CROWNWeb, and will be providing information on CROWNWeb training opportunities to those who are interested. This training will be provided with no direct cost to the community.

CROWNWeb Information

  • New information Network 11 hosted webinars on June 11 & 12 covering the tasks that CROWNWeb users will need to perform the first time they log in. The slides (975KB) and a recording (39MB) of the webinar will be available.
  • Project CROWNWeb logo with link to which opens in new window CMS has announced that CROWNWeb will be released on June 14, 2012, for use at all Medicare-certifiied dialysis facilities. Visit the Project CROWN Web site to learn about CROWNWeb. QIMS accounts, and training opportunities for users of these systems.

    At this time all Medicare-certified dialysis facilities should have at least two staff with active QIMS accounts: a Security Official (SO) and an End User Manager (EUM). In addition, at least one of these two, or a third person with a QIMS End User account, should be ready to log into CROWNWeb and enter necessary information when it becomes available in June. If you are on staff at a dialysis facility and are in doubt about the status of your facility's QIMS accounts, call the QualityNet Help Desk. If you are in doubt about what you should be doing, call your ESRD Network.
  • On January 30, 2012, QIMS registration was opened to all dialysis facilities. Network 11 urges all facilities to designate staff to be CROWNWeb users and have these users begin the QIMS registration process. To that end Network 11 has sent the following e-mail messages to all addresses in our distribution list.
    • February 2, 2012: A general announcement that QIMS registration has begun
    • February 7, 2012: Detailed instructions for the registration of Security Officials
    • February 13, 2012: Detailed instructions for the registration of End User Managers
    • February 14, 2012: A special communication for renal transplant facilities
    Some important facts to bear in mind:
    • Use of CROWNWeb by dialysis facilities is required by the Medicare Conditions for Coverage.
    • A QIMS account is required for any individual who will use CROWNWeb.
    • Any previous CROWNWeb, QIPS (with a P), or CAS accounts you may have obtained prior to 2012 are not valid. You will need to obtain a new QIMS (with an M) account in order to use CROWNWeb.
    • QIMS accounts and NHSN accounts are not the same thing. An NHSN account does not provide access to CROWNWeb.
    Valuable information and training about QIMS can be found on the site. In addition, you will find some useful tips below.
  • On December 20, 2011, CMS announced that QIMS was now available for creating new accounts and released the schedule for the CROWNWeb Phase III pilot, which ran from January 17, 2012 through April 20, 2012. Network 11 had 21 facilities participating in Phase III.
  • The QualityNet Help Desk is an important resource for CROWNWeb users and QIMS account holders. The Help Desk maintains a knowledgebase and a documentation library about CROWNWeb and QIPS/QIMS. Help Desk staff are available by phone (866-288-8912) and e-mail (qnetsupport-esrd AT to answer questions and provide solutions to technical issues users may have. As always, your ESRD Network is your best resource for issues related to business processes of submitting information to CMS.
  • Presentation by Tom Kysilko at the Network 11 Annual Meeting, October 3, 2008. (Requires Microsoft PowerPoint or free reader below.) The timelines found in this presentation were superceded in January 2009 when CMS announced the phased implementation of CROWN Web.

Tips on Security Awareness Training, QIMS, and CROWNWeb

  • Security Awareness Training. Read the fine print on the Training launch page. It will tell you if your Internet browser is properly set up to handle the course.
  • Security Awareness Training. If you don't have time to finish the course, you may click [Exit] and return to the course later. When you do, be sure to select "Continue Current Information Systems Security Awareness" on the launch page.
  • Security Awareness Training. When you have finished visiting all the rooms you will be presented with the options to print security tips and print your certificate. Print your certificate first. If you print the tips, a bug in the course software may prevent you from printing the certificate.
  • Security Awareness Training. Some users taking the Training have had problems completing the simulated password change. This also seems to be a bug in the course software. Usually, one or more of these steps will enable you to complete the password change.
    • Exit the training, close and re-open your browser, return to the training launch page.
    • If you are using Internet Explorer 8 or later, click on the Compatibility View icon IE8 compatibility view icon. (or go to Tools > Compatibility View Settings and [Add] )
    • Click on "Continue current…", and return to the password change room.
    • As soon as the password change dialog appears, start typing into it right away.
    • Use your Tab key, not your mouse, to move to the password confirmation box.
    If these tricks don't work the first time, try them again.
  • QIMS. Some clever applicants are viewing the training video on the site and completing their QIMS application at the same time — keeping the two in separate browser tabs and pausing the video while they work. This is a sure way to get the process right.
  • QIMS. While the normal procedure is for a facility to register a Security Official (SO) first, then after the SO account is active to register an EUM, the Help Desk will accept both applications at the same time. Both Part A forms will need to select Master Security Official, and both will need to be notarized. This may shorten the overall process.
  • QIMS. If you get to the fourth tab (Applications) of the Part A form and the tab will not load, the problem is most likely that your computer does not have the correct version of Java installed. You will have to exit QIMS and start over once you have Java installed. It is best to involve your facility's technical support. If technical support is not available, you can visit the Home page, click on "Test Your System", and follow the instructions presented. The QualityNet Help Desk can assist you with this.
  • QIMS. Once you have completed all four tabs of the Part A form, then you can click [Submit]. You will see a printable form. Do ALL of the following in this order.
    • Print the form. Either select Print from your browser's menu, or type Ctrl + P.
    • At the very bottom of the form, check the box by "I have reviewed . . ."
    • Click [Submit] again.
    • When you receive a message that your form has been submitted, click [OK].
  • CROWNWeb. Some users have found that CROWNWeb runs extremely slowly on their computer. If issues related to the capacities of your computer have been ruled out, the problem may be a security patch issued by Microsoft in January, 2012. The best course is to have your technical support staff examine issues related to Microsoft Security Bulletin MS12-006. Microsoft has issued a patch fix for this problem, MicrosoftFixit50824.msi. If technical support is not available, and if you are able to install software on your computer, you may use this link ( to download and run the fix. Most users experiencing severe speed issues notice considerable improvement after this fix is applied.
  • CROWNWeb. The site was re-organized on 5/19/2012. Some visitors are having difficulty finding links to in-person and webinar CROWNWeb training. The links are on the Training page. Visitors to that page may view scheduled opportunities either as a calendar or as a sorted list by clicking on one of these icons: Training icons. They may then click on their desired event to register for that training.


*Check this page often for updated information!

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